Terms and Conditions

The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to Moral Team indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by MORAL TEAM HOLDINGS LTD.

MORAL TEAM HOLDINGS LTD reserves the right to make changes to this site and these terms and conditions at any time.

By ordering or registering on MORAL TEAM HOLDINGS LTD you grant us the right to add your contact details to our database and email transactional order, shipping and product review emails. From time to time we may contact you about offers and new products. You can easily be removed by either unsubscribing via the link at the footer of any marketing communications or contacting our Customer Service team and we will remove you from marketing communications.

We may exchange personal information with our related companies and with third party service providers who assist us with payment, marketing, data processing, IT, archival, auditing, accounting, customer contact, legal, business consulting, banking, delivery, data analysis, document management, research, investigation, insurance, website and other services. Some of these third parties may be location in Asia, Australia, USA, EU and other countries.

 

  • ARTICLE 1. OBJECT

These Terms and Conditions are intended to define the conditions under which Products are marketed by MORAL TEAM HOLDINGS LTD, to the Customer. Thus, they regulate the various stages of completion of the sale: the transfer of the order by the Customer to the delivery of the Product to the Customer.

  • ARTICLE 2. PRODUCTS

Products offered for sale by MORAL TEAM HOLDINGS LTD. are those listed on the Website the day of their consultation by the Customer; it being understood that the photographs illustrating the products are not contractual. Each product will be a description, which, in addition to photography, includes: price, photography, availability of sizes and colors, compositions and special features. Small differences may exist between the product and its photography, depending on the screen resolution and the definition of colors of the screen of

the computer of the user.
MORAL TEAM HOLDINGS LTD is committed to delivering products that meet the requirements concerning the safety and health in accordance with Hongkong legislation, including legislation on regulated chemicals.

  • ARTICLE 3. PRICE

Prices are in USA dollars ($) excluded any taxes; The prices are those given on the Website and confirmed to the Customer during the order validation.
We reserve the right to modify our prices at any moment but will apply the current rates as indicated to you on the site at the time the order was placed.
We would like to inform you that if an obviously incorrect price appears on our website (a price that is clearly too low, for example), and for whatever reason (IT bug, human error, technical error etc.), your order will be cancelled, even if it has been initially validated.
Shipping fees are disclosed to the Customer on the order summary before confirming them. These costs are at the expense of the Customer and are charged in addition to the sales price of the Products.
The transfer of risks of loss and deterioration of products will be made after delivery and receipt of the Products by the Customer.

  • ARTICLE 4. ORDERING AND PAYMENTS OF PRODUCTS

4.1 ORDERING PRODUCTS
The Customer creates an order by completing the following 5 steps :
Step 1 : The Customer selects the chosen Product and adds it to his cart
The basket at the top right of your screen informs you that your addition has been added by indicating the number of items it contains.
Step 2 : The Customer checks the contents of the basket by clicking on “order” to gain access to the summary of the order. The Customer can then modify his order.
Step 3 : Once the order is checked and amended if necessary, the Customer confirms their cart to finalize the order by clicking again on order.
Step 4 : Entering delivery and billing details by the Customer
Fields marked with an asterisk (*) are required fields; being understood that unless otherwise specified by the Customer, the billing address will automatically be the same as the shipping address.
If a Customer has already placed an order on the Website, they will have a customer account. In such a case, he will be able to identify himself with only his email address and password.
The Customer can then verify all information and clicks on « Proceed to checkout » to continue his order.
Step 5 : Banking Information
The Customer will access on the screen the secure payment partner of MORAL TEAM HOLDINGS LTD is specified in section 4.3 below.
Payment is made online by Paypal and Stripe account(Including Apply Pay/Alipay/Credit card/WeChat Pay…).
The Customer must enter their credit card number, the expiration date and the 3 CVV numbers on the back of this card; it being understood that in case of payment by American Express, the Customer must provide 4 digits.
If payment is accepted, the Customer is redirected to a confirmation screen control on the Website.
In the event of failing settlement, the Customer will have up to three attempts to re-enter their bank details. After the third refusal, the Customer is re-directed on the Website to a screen informing him refusal of payment. The Customer is requested to contact the customer service from MORAL TEAM HOLDINGS LTD to know the reasons and find a solution to complete the customer order.

4.2 - CONFIRMATION OF THE ORDER
Upon acceptance of payment by the Customer; the Customer will receive an email confirming his order and summing all items ordered, billing address and delivery and the date of delivery.
The validation of the order by the Customer and the confirmation of the order sent to the Customer by email by MORAL TEAM HOLDINGS LTD following the acceptance of payment brings a contract of sale between Parties and acceptance of Terms and Conditions.

4.3 - PAYMENT
The price of products purchased is payable in cash in full on the day of placing the order by the Customer.
Payment is made online by Paypal or Stripe when validating the order by the Customer.
The request for authorization for debiting the card is made at the time of confirmation of the order on the Website, exception made for unavailability of servers. MORAL TEAM HOLDINGS LTD reserves the right to reapply for permission to deduct if the first try could not succeed due to unavailable servers.
In the event of a default of payment to the wrong address or any other problem on the Customer’s account, MORAL TEAM HOLDINGS LTD reserves the right to block the Customer’s order pending the resolution of the problem.
In case of fraudulent use of their credit card on the Website, the Customer should contact MORAL TEAM HOLDINGS LTD at the following number: (+852) 2527 8082, Monday through Friday, 9 am to 1 pm and 2 to 4 pm, or by email at the following address : cs@moralteam.com
Transactions on the  Website are secured by the payment system partner of MORAL TEAM HOLDINGS LTD, the company Paypal & Stripe.
All information exchanged to process the payment is encrypted using SSL (Secure Socket Layer). This data cannot be detected, intercepted or used by others. At no time will the financial data for the Customer pass through the computer system from THE OTHER STORE.
Paypal & Stripe verifies that the connection to the client browser is secure before sending the payment form to the bank making the financial transaction.
Paypal & Stripe being a service provider, does not deal with disputes arising from orders which are processed directly by MORAL TEAM HOLDINGS LTD as mentioned before or if necessary the Customer’s bank.

4.4 – ORDERS ARCHIVES 
The order confirmation is recorded in the books of MORAL TEAM HOLDINGS LTD, stored in a reliable and sustainable area. The Customer agrees that confirmation of the order is seen as evidence of the contractual evidence between the Parties.

  • ARTICLE 5. DISCLAIMER

Placing an order on the Website implies knowledge and acceptance of procedures on the Internet in particular with regards to technical performance, response times, connections, queries or information transfers, the risks of disconnection, the risks of contamination by viruses circulating on the network and in general all the risks associated with using the Internet.
MORAL TEAM HOLDINGS LTD  cannot in any way be held liable for any direct or indirect damage, resulting from misuse or incident relating to the use of the computer, Internet access, maintenance or malfunctioning servers, telephone line, or any other technical connection; the connection of the Customer to the Website is under his full responsibility.

  • ARTICLE 6. FORCE MAJEURE (ACT OF GOD)

MORAL TEAM HOLDINGS LTD  is not responsible for non-performance or part of its Obligations under the order placed by the Customer, if such non-performance is caused by an event of force majeure (act of god) as defined by substantive law.
In such a case, MORAL TEAM HOLDINGS LTD will inform the Customer of the occurrence of such event within 3 (three) days after its occurrence, by email.
After a period of 1 (one) month, and the assumption the event constituting a force majeure (act of god) persists, the order will be cancelled and will, when appropriate, be recoverable from MORAL TEAM HOLDINGS LTD  on the Paypal or Stripe account that was used to place the order within a maximum of 30 (thirty) days.

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