WARRANTY CLAIMS & REPAIRS

IMPORTANT: PLEASE CAREFULLY REVIEW THIS INFORMATION BEFORE ASKING FOR PACK REPAIR REQUEST VIA CS@MORALTEAM.COM.

Once you submit the request, you will receive an email response within 3 working days with a confirmation and detailed shipping instructions. If you do not receive an email, please check your SPAM folder for our reply before calling.

You must send your pack in for repair within 7 days of submitting your Repair Request.

If you have any questions or concerns, please feel free to contact our Customer Service Department at cs@moralteam.com, or Contact Us.

Warranty Return Address

 

HONGKONG
Moral Team Holdings Ltd.
Unit 1214, 12/F, Lladro Centre, 72 Hoi Yuen Road, Kwun Tong, Kowloon
(852) 2527 8082

FAQ

HOW DOES IT CHARGE FOR THE REPAIR?

We will make repairs at no cost to you to restore your Moral product to a functional state when you just owned the Moral product within 6 month(with receipt to approve it). On the other hand, we will charge you 10% of the price of the Moral product as repairing fee.

WHAT'S THE MEANING OF MATERIAL, COMPONENT, AND WORKMANSHIP DEFECT?

Defects in materials, components, or workmanship are covered for the lifetime of the product. Materials and components refer to zippers, buckles and fabrics, etc. Workmanship refers to seams and construction. Damage due to normal wear and tear such as rips, tears, abrasion or UV degradation, misuse or neglect is not covered under our warranty policy (as further discussed below).

WHAT INFORMATION SHOULD BE INCLUDED IN THE REPAIR REQUEST EMAIL?

 Detailed information of your own (Name, Contact Number, Email, Address)  Product Name and Color.  Description of Issues  Upload photos of defect and purchase receipt.

WHAT IS SPECIFICALLY COVERED?

The products eligible for the lifetime warranty are covered to the original owner, for the lifetime of the product. Unfortunately, this does not mean your lifetime. Inevitably, well used (and well loved!) products will eventually wear out—fabrics will deteriorate, and colors will fade. Please use your judgment when assessing whether your product is likely to be covered under the warranty policy—it may simply be time to replace it.

WHAT IS NOT COVERED?

Consequently, we will cover your product against defect and malfunction until such a time that it has been used and worn out beyond reasonable repair. This warranty does not cover normal wear and tear or the natural breakdown of colors and materials over extended time and use. “Normal wear and tear” generally mean the wear and tear caused by the expected use of the bag over an extended period of time. There are a few factors that determine the end of “product life”, including the following: (1) Fabric—if the fabric is discolored, degraded, de-laminated or deteriorated, we may determine this to be end of “product life”’; (2) If a major component fails due to extended use (such as a handle, wheel or zipper) we may deem the product to have met its full life cycle.

WARRANTY CLAIMS

The Guarantee is a functional repair policy that is in effect for the life of your Moral product.

We will make repairs at no cost to you to restore your Moral product to a functional state. However, many times, because of color fade or inventory limitations, fabric and replacement part colors may vary from the original.

You are responsible for the shipping cost to get your bag to us for repair.

Moral covers the cost of the repair(Warranty of 6 months) and the cost of shipping your repaired pack back to you.

Please clean your pack before sending it to us.

Do not wash your Moral Pack in the washing machine (it may shred or melt, break buckles, ruin the frame, etc). If we receive a pack that is too dirty or odiferous to repair it will be returned to you unrepaired. Due to health concerns for our employees, we are restricted by law from accepting items containing mold. If your item is received in this condition, it will be immediately destroyed and will not be replaced.

You will not be contacted to verify that we have received your pack.

Please obtain tracking information when you ship your pack so that you can track it. After you ship your pack, generally the only contact you will receive from us is an email letting you know we have shipped your pack back to you.

If your pack is determined to be beyond repair, it will be directly returned to you.

We will make every effort to make a functional repair to your pack. In the event that we are unable to do so, we will directly return it back to you or you can get a 20% off coupon to buy a new Moral product if you don't want it back. You can make a choise through contact cs@moralteam.com in such situation.
Loading...
x

Japanese
Japanese