At Moral bags, we wish to provide the finest products to our customers and we want our customers to be completely satisfied with their purchase. If your product is found to have defects prior to use, we invite you to review our refund and return policy below:

Moral is committed to providing you with a "7-day return" service starting from the date your order is received (based on the signed delivery date). You may return defective products within 7 days from the date of receipt

Online Shopping (Self pick-up)

When picking up your product at a self pick-up location, please inspect it carefully. If you find any defects or issues, notify our assistants immediately. If you report the issue after leaving the self pick up location, we will repair the product based on the warranty terms and conditions, if the item is unable to be repaired, we will exchange or refund the product.

Online Shopping (Home Delivery)

All products undergo quality checks before dispatch, whilst we use our best efforts to ensure that the product is delivered to you in perfect condition. However, the product may be damaged in the delivery process, if your product arrives damaged or incorrect, please contact us for a return simply.

 

We offer exchanges for damaged, defective, or incorrect products, and will resend them using the original shipping method at no extra charge. The return shipping fee will also be refunded for damaged or incorrect items.

If the original product is out of stock, we will return with a product that has the same value as the item you purchased, or refund the purchase value using the original payment method.

Retail stores (Does not apply to other points of sales)

If a product is found to have any issue within 7 days from the date of purchase, customers may bring the product together with a valid receipt (electronic receipts are also accepted) to the purchased retail store to apply for an exchange for a brand new product of the same model.

To protect your rights and interests, customers are advised to inspect the product carefully at the time of purchase. For any exchange request, the product must be returned together with all original packaging, accessories and complete contents. If any item is missing, Moral Bags reserves the right to decline the exchange request.

This 7-day exchange service is only applicable to products purchased at Moral Bags retail stores and does not apply to other points of sale. If more than 7 days have passed from the date of purchase, please refer to our Warranty for further information. In case of any dispute, Moral Bags reserves the right of final decision.

 

Moral Bags Retail Store:

• Shop296, 2/F, Hollywood Plaza, 3 Lung Poon Street, Diamond Hill, Kowloon, Hong Kong
  (Mon-Sun: 11:30 - 20:30)
• Shop304, 3/F, T.O.P, 700 Nathan Road, Mong Kok, Kowloon, Hong Kong
  (Mon - Thu: 11:30 - 20:30), (Fri - Sun : 12:00 - 21:00)
• A253, YOHO MALL II, 8 Long yat Rd, Yuen Long
  (Mon-Sun: 11：30 - 20:30)
  
  

 

Colour Disclaimer

We strive to ensure our product images accurately represent the actual products, but cannot guarantee the color differences that may occur. Therefore, please note that color variations due to different monitor settings are not considered defects and are not eligible for return or exchange

Condition for Returns

Returned items must be in their original condition: undamaged, unused, unworn, and unwashed.All original packaging and accessories (spare parts, and all tags especially hanging tag) must be included. We do not accept returns or exchanges for items with removed hanging tags.

 

Remarks: Outlet items are not eligible for return or exchange.

In case of dispute, Moral Bags reserves the right of final decision.

Return & Exchange Procedures

Return & Exchange Procedures for Hong Kong & International Orders

1. To request for a return or exchange, please email us at cs@moralteam.com or WhatsApp 90614942 with your proof of purchase within 7 days after purchased;
2. We will respond with a return authorization and further instructions within 1-2 working days.

Contact Us

If you encounter any issue, please contact our customer service team. Alternatively, you can email us at cs@moralteam.com or call +852-2133 3816 WhatsApp 9061 4942 between 10:00am and 5:00pm, Monday to Friday.