Paid Repair

What is Not Covered by the Warranty?

-       The warranty does not cover damage resulting from improper use, unreasonable use, neglect, accidents, wear and tear, exposure to extreme temperatures, solvents, acids, water, or other non-functional changes to the appearance of the product (such as color changes, fabric wear, or loss of branding).

-       fabric dissolution is also not covered.

Steps to Apply for Repair Service

Please retain your receipt as proof of purchase. This serves as evidence of your entitlement to Moral’s warranty service. If you require repair service, kindly email the following information to cs@moralteam.com or WhatsApp 9061 4942:

1. Two product images:

○      One showing the front of the product.

○      One showing the damaged part of the product.

○      Please ensure the photos are clear, as high-quality images are essential for us to accurately identify and assess the product's condition.

2. Proof of purchase:

○      A receipt or online purchase record screenshot that clearly shows the purchase date, location, and price.

3. Contact details:

○      Your phone number and name.

Once we receive your email or message, we will notify you within 1-2 working days whether your product can be repaired and provide the associated repair costs.

If no valid proof of purchase is provided, Moral will treat the item as outside the warranty period and process it as a paid repair.